Terms and Conditions


Our customer’s privacy is important to us and we value the trust each customer shows by providing us with any kind of information. Our customers are protected by our privacy policy. You can be assured that any information provided will only be used for its intended purposes. Details of the privacy policy can be found in Malkia privacy policy


If a buyer pays for shipment on our website with any of our specified carriers, you give Malkia the authority to ship items for you and reimburse the carrier on your behalf.
For products shipping outside Ghana, the recipient is responsible for ensuring that the product can be lawfully imported into the destination country. The recipient is the importer of the product. The recipient is also responsible for any taxes and custom duties on products shipped.
A buyer shall  be refunded any excess shipping fees in case of any miscalculation or wrong estimation on Malkia’s part.

Electronic communication

Any communication from Malkia to a user or vice versa are as valid as information written by hand and satisfy any legal requirements. This includes e-mails, texts, mobile push notices, or messages on this site or through the other Malkia service.

Refund and Return

Buyers are protected by Malkia’s refund and return policy on all orders. Request for a refund can be submitted if an entire order or specific items of an order are not received. Buyers are also entitled to return items received that are not as described on www.malkiaonline.com and be refunded. Details can be found in the Malkia refund and return policy.